Privacy policy

Privacy Policy

Last updated: May 2026

Snout & Settle ("we", "us", "our") operates somnflow.co.uk. This policy explains how we collect, use, and protect your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you place an order, we collect your name, email address, shipping address, and order details. Payment is processed securely by Stripe — we do not store card details. We also collect IP address and browsing behaviour via cookies.

2. How We Use Your Data

  • To process and fulfil your orders
  • To send order confirmations and shipping updates
  • To respond to customer service enquiries
  • To improve our website and services
  • To show you relevant advertising where you have consented
  • To comply with our legal obligations

3. Third-Party Data Processors

  • Shopify Inc. — our e-commerce platform, which processes order, payment, and customer data on our behalf.
  • Stripe Inc. — handles payment card processing securely. Card data never touches our servers.
  • Meta Platforms (Facebook and Instagram) — We use the Meta Pixel (ID: 1024887320203489) on this website. The Pixel collects data on pages visited, products viewed, and actions taken (such as adding to cart or completing a purchase) to measure the effectiveness of our Facebook and Instagram advertising, and to show relevant ads to people who have previously visited somnflow.co.uk. You can opt out of interest-based advertising from Meta at facebook.com/settings under Ads.
  • Our fulfilment partner — your name and delivery address are shared solely for the purpose of delivering your order.

4. Your Rights Under UK GDPR

You have the right to: access, rectify, erase, restrict, port your data, or object to processing. To exercise any right, email hello@somnflow.co.uk. We will respond within 30 days.

5. Cookies

  • Essential cookies — required for the site and checkout to function. Cannot be disabled.
  • Analytics cookies — help us understand how visitors use our site.
  • Advertising cookies — the Meta Pixel tracks site interactions to enable personalised advertising on Facebook and Instagram.

You can manage or disable non-essential cookies through your browser settings.

6. Data Retention

Order records are kept for 7 years as required by UK tax law. Marketing preferences are held until you withdraw consent or request deletion.

7. Contact and Complaints

Privacy queries: hello@somnflow.co.uk

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk — 0303 123 1113.