Privacy Policy

Last updated: May 2026

Snout & Settle ("we", "us", "our") operates somnflow.co.uk. This policy explains how we collect, use, and protect your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you place an order, we collect your name, email address, shipping address, and order details. Payment is processed securely by Stripe — we do not store card details. We also collect IP address and browsing behaviour via cookies.

2. How We Use Your Data

To process and fulfil your orders
To send order confirmations and shipping updates
To respond to customer service enquiries
To improve our website and services
To show you relevant advertising where you have consented
To comply with our legal obligations

3. Third-Party Data Processors

Shopify Inc. — our e-commerce platform, which processes order, payment, and customer data on our behalf.
Stripe Inc. — handles payment card processing securely. Card data never touches our servers.
Meta Platforms (Facebook and Instagram) — We use the Meta Pixel (ID: 1024887320203489) on this website. The Pixel collects data on pages visited, products viewed, and actions taken (such as adding to cart or completing a purchase) in order to measure the effectiveness of our Facebook and Instagram advertising, and to show relevant ads to people who have previously visited somnflow.co.uk. Meta may process this data in accordance with Meta's Privacy Policy. You can opt out of interest-based advertising from Meta at facebook.com/settings under Ads.
Our fulfilment partner — your name and delivery address are shared solely for the purpose of delivering your order.

4. Your Rights Under UK GDPR

You have the right to:

Access — request a copy of the data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — request deletion of your data
Restriction — ask us to limit how we use your data
Portability — receive your data in a machine-readable format
Object — object to processing based on legitimate interests or for direct marketing

To exercise any right, email hello@somnflow.co.uk. We will respond within 30 days.

5. Cookies

Essential cookies — required for the site and checkout to function. Cannot be disabled.
Analytics cookies — help us understand how visitors use our site (Shopify analytics).
Advertising cookies — the Meta Pixel collects data about your site interactions to enable personalised advertising and measure ad performance on Facebook and Instagram.

You can manage or disable non-essential cookies through your browser settings. Note that disabling advertising cookies will not remove ads — it will make them less relevant to you.

6. Data Retention

Order records are kept for 7 years as required by UK tax law (HMRC). Marketing preferences are held until you withdraw consent or request deletion.

7. International Transfers

Some processors (Shopify, Stripe, Meta) are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR.

8. Changes to This Policy

We may update this policy. Material changes will be communicated by email or a notice on our website. The date at the top of this page shows when it was last updated.

9. Contact and Complaints

Privacy queries: hello@somnflow.co.uk

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk — 0303 123 1113.